We strongly believe in our products and want every customer to leave satisfied, so if something’s not exactly right for you, we’ve got you covered. Applicable items purchased on bitvape.com.au can be returned within 14 days of the initial purchase date, and anything outside the 14 day period may qualify for store credit. Please contact customer service prior to sending any product back for a return, replacement, or exchange.
We can offer a replacement product if the product you received is not the product you purchased, if it has been damaged in transit, or is faulty. To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that opened/used pods cannot be returned.
With your request, please include some additional feedback regarding the item so we fully understand why it wasn’t a fit for you.
To complete your return, contact us with your order number and explanation of damage, including a photo (if applicable).
You will be responsible for paying for your own shipping costs for returning your item if the product is not faulty. Shipping costs are non-refundable.