Order Status & Shipping

We know how exciting it is to get packages, and we’re happy you’ve chosen us to be a bright spot on your doorstep and in your mailbox! We’re working hard to get your orders out to you and we’re beyond grateful for your patience in this ever-changing situation. Because of this, we want to give you a one-stop shop to answer your burning questions and keep you well informed.

Please take a look at some of the common questions we’re being asked so we can keep you up to speed about what to expect with your recent order:

Are you seeing any delays with shipping my order?
Our fulfilment team is hustling to get your packages out within one to two business days. Once your order has shipped, you can expect a confirmation email with your tracking information so can keep an eye on it from there.

Where can I find the status of my order?
Once your order is with the carrier, you will receive tracking updates via email.

Why does it say my order is “pending”?
All confirmed orders will remain in pending status until it’s been packed and is set to leave with the carrier. Tracking numbers can show as pending for a few days once shipped and it can take a few days for tracking numbers to sync online.

Can I change my address or edit my order?
If your order has just been placed and not yet shipped, we should be able to help you out, but please act quick! Once the order has shipped, we’ll have limited options.

My package “delivered” but I can’t find it. What now?
This can happen from time to time, but we’re here to help! First, please wait 24 hours before reaching out. This could be the result of the packaged being scanned as “delivered” a little early in the delivery route. Also take a look at the shipping address provided (found in the order confirmation email) to ensure that what we had is complete and correct.

Be sure to check your mailbox and/or parcel locker and not just on your doorstep. Look around the address, including all entrances, and behind anything that could ‘hide’ the package from passers by. Still no package? Give us a shout and let us help!