COVID-19 UPDATE: Australia Post are still delivering but deliveries are taking longer than the usual timeframe. When placing your order please allow an 5-7 extra business days for your order to arrive, thank you for patience during this time. 

FAQ

How long does shipping take?

All orders are shipped by Australia Post. Once shipped deliveries typically take 4-7 business days. Please note that the shipping times are approximate and are subject to seasonal variability. COVID-19 UPDATE: We are still delivering but deliveries are taking longer than the usual timeframe due to the increased load on the delivery system and fewer domestic flights between cities. When placing your order please allow an 5-7 extra business days for your order to arrive, thank you for patience during this time. 

What if I need to change my shipping address?

If your order has not yet shipped (you have not received your shipment notification email), you can contact us with your updated shipping address.

What shipping company do you use?

All orders are shipped by Australia Post. All retail orders over $100 AUD qualify for free shipping.

How can I track my order?

If your shipping cost was over $8 or qualified for free shipping, then your order includes tracking information. Tracking updates will be emailed to you automatically once there is a tracking update to show (usually a few days after you get your shipment email). If your order qualified for economy shipping (below $8), there is no tracking for this service.

Why is my tracking number still showing as 'pending'?

Tracking numbers can show as pending for a few days once shipped. It can take a few days for tracking numbers to sync online.

Do you accept credit cards?

Yes, you can use your credit card through our PayPal checkout system even if you dont have a PayPal account.

I paid with bitcoin but my payment has not been recorded yet

Please note that bitcoin payments will take a few confirmations before registering as successful.

Why did I not receive an order confirmation email?

If your payment was successful and you did not get an order confirmation email from us please check your spam folder.

How does Laybuy work?

With Laybuy you can take your purchase now, and pay it in 6 automatic weekly payments on the day of your choice. Buy now, pay later with Laybuy.

What if I need to return my order?

Defective or unopened products can be returned within 14 days for a full refund.