How long does shipping take?

Shipping typically takes 3-7 business days to arrive. Shipping times are approximate guidelines only. Please allow some extra time for Covid delays.

What if I need to change my shipping address?

If your order has not yet shipped, simply contact us with your updated shipping address and we will make amendments.

How can I track my order?

We send a shipping confirmation email to you when your order gets scanned into the Australian Post tracking system. The email includes your tracking number so that you can keep tabs on your shipment. Sometimes it can take a few business days to sync online, as soon as it does you will receive an email letting you know the tracking status.

If your order qualified for economy shipping your shipment will be sent untracked.

Why is my tracking number still showing as pending?

It usually takes a few days for tracking numbers to sync online with the Australia Post tracking system and you will be emailed automatic tracking updates as soon as possible.

Do you accept credit cards?

Yes, you can use your credit card through our PayPal checkout system even if you don’t have a PayPal account.

I paid with bitcoin but my payment has not been recorded yet

Bitcoin payments will take some time before registering as successful because they require network confirmations.

Bitcoin confirmations

A bitcoin transaction generally needs 3 confirmations before it’s processed. Consequently the average time for 3 confirmations is around 30 minutes but this is just an estimate. Once your payment has been confirmed, you will receive an order confirmation email.

Why did I not get an order confirmation email?

Sometimes these emails can end up in your spam folder or “promotions” tab in Gmail. If you’re still not able to locate the email, try searching your inbox for all emails from

How does Laybuy work?

With Laybuy you can get your purchase now and pay it in 6 automatic weekly payments on the day of your choice. With Laybuy you can buy JUUL in Australia now and pay later.

What if I need to return my order?

Defective and or unopened products can be returned before 14 days for a full refund.

I changed my mind, can I get a refund?

If your order has not shipped yet just let us know and we will cancel it for you.

What is the benefit of a pod system compared to a traditional vaporizer?

JUUL has been the pioneer in the vape pod mod and cigalike category. The JUUL Starter Kit is a sleek and stylish e-cigarette that keeps everything simple. Why is JUUL Americas most popular vaporiser? It’s slim and sleek, easy-to-use, has no buttons and requires zero maintenance. If Apple made a vaporiser it would look and work this. We also sell an abundant amount of different JUUL pod refill options.

JUUL is unlike any other e-cigarette or vaporizer

Using a JUUL is one of the closest vaping devices to satisfy analog cigarette users and perfect for individuals who have had found it difficult to completely transition to vaping. As well as being satisfying for both beginners and experienced vape users looking for a compact and convenient vape. With multiple payment options available we make it easier than ever to buy JUUL in Australia.

And a one year limited device warranty

  • Simple: Easy to use. No buttons or switches. Moreover just insert the pod to get started.
  • Clean: Experience freedom from ash and odor. No mess as well as no fuss.
  • Satisfying: Finally a device designed with smokers in mind, from form to technology to flavour.
Do you sell chargers?

Yes, in fact we currently offer 3 types of chargers:

JUUL iPhone charger

If you’re a JUUL user and you have an iPhone then you’re in luck because this charging cable will keep your JUUL fully charged on the go. When your JUUL battery starts running low on juice, just plug it into your iPhone and you’ll never be in the red again because your iPhone battery will send juice to your JUUL. As a result, you don’t have to let your handy sidekick die and you can vape all day!

JUUL USB charger

Take your JUUL USB charging dock everywhere you take your JUUL and you’ll never be in the red again with this spare charger. Furthermore this magnetic JUUL charger is completely compatible with any USB port and because of its small footprint, it will easily fit in your pocket for example even though you wont notice it’s there.

GEM portable charger

Another equally important charging option is the GEM portable power bank. This portable charger is designed to charge your JUUL while you’re on the go and because of its high battery capacity you will always be prepared. Buy JUUL Australia

Why is my device not producing vapor?

If your device is not producing any vapour, try using a cotton swab dampened with a small amount of rubbing alcohol, cleaning off the excess liquid first and then clean the gold plated contacts on both the pod and inside device where the pod is inserted.

This should restore the connection between the pod and the device if any moisture has got on them.

Air Bubbles

There may be a few tiny air bubbles down by the wicks of the pod that can also contribute to causing connection issues. Try taking the pod out and gently tapping it and reinserting.

Why is my battery not holding a charge?

If your device is not holding a charge, try plugging the charger into a different power source. Make sure your device charger is connected to an adequate source of power and that the device is making a connection to the magnetic USB charge dock, you should see a charging light come on to indicate an active charging session.

Why did my pod leak?

If your pod leaks, remove the pod and wipe away any liquid before inserting it back into the device.

Why is my pod loose?

For the best experience, the pod should snap into the device. The dimples on the side of the device can be adjusted the tightness of the pods to your preferred fit. Take a small Phillips head screwdriver (or any other pointy thing) and gently tap it a few times on either side of the device, where you see the dimples that are supposed to hold the pod in. Slightly indent the dimples on each side until you find your desired fit. If it’s still loose, then more indention is required.

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