FAQ

How long does shipping take?

All orders are shipped by Australia Post. Once shipped deliveries typically take 4-7 business days. Please note that the shipping times are approximate and are subject to seasonal variability.

COVID-19 UPDATE: We are still delivering but deliveries are taking longer than the usual timeframe due to the increased load on the delivery system and fewer domestic flights between cities. When placing your order please allow an 5-7 extra business days for your order to arrive, thank you for patience during this time. 

What if I need to change my shipping address?

If your order has not yet shipped (you have not received your shipment notification email), you can contact us with your updated shipping address.

What shipping company do you use?

All orders are shipped by Australia Post. All retail orders over $100 AUD qualify for free shipping.

How can I track my order?

If your shipping cost was over $8 or qualified for free shipping, then your order includes tracking information. Tracking updates will be emailed to you automatically once there is a tracking update to show (usually a few days after you get your shipment email). If your order qualified for economy shipping (below $8), there is no tracking for this service.

Why is my tracking number still showing as 'pending'?

Tracking numbers can show as pending for a few days once shipped. It can take a few days for tracking numbers to sync online.

Do you accept credit cards?

Yes, you can use your credit card through our PayPal checkout system even if you dont have a PayPal account.

I paid with bitcoin but my payment has not been recorded yet

Please note that bitcoin payments will take a few confirmations before registering as successful.

Why did I not receive an order confirmation email?

If your payment was successful and you did not get an order confirmation email from us please check your spam folder.

How does Laybuy work?

With Laybuy you can take your purchase now, and pay it in 6 automatic weekly payments on the day of your choice. Buy now, pay later with Laybuy.

What if I need to return my order?

Defective or unopened products can be returned within 14 days for a full refund.

What is the benefit of a pod system compared to traditional vaporizers?

Buy JUUL In Australia

JUUL has been the pioneer in the vape pod mod and cigalike category. The JUUL Starter Kit is a sleek and stylish e-cigarette that keeps everything simple. From the makers of the PAX electronic cigarette comes this pocket-sized, easy-to-use e-cig vape pen that has eight different JUUL pod refill options. JUUL pods Australia

Giving you a smooth vape with reduced harshness, JUUL delivers absolute satisfaction with the perfect throat hit! The JUUL’s formula gives you a quick and intense hit without the unpleasant scratchiness that strong freebase can sometimes cause.

JUUL is unlike any other e-cigarette or vaporizer. This is one of the closest vaping devices to satisfy analog cigarette users and perfect for individuals who have had found it difficult to completely transition to vaping. Satisfying for both beginners and experienced vapers looking for a compact and convenient vape.

One year limited device warranty.

Simple: Easy to use. No buttons or switches. Just insert the pod to get started.
Clean: Experience freedom from ash and odor. No mess. No fuss.
Satisfying: Designed with smokers in mind, from form to technology to flavour.

Do you sell chargers for JUUL?

Yes,  we currently offer 3 types of chargers:

JUUL iPhone charger: If you’re a JUUL user with an iPhone then this charging cable is an extreme essential for you. When your JUUL battery starts running low on juice – just plug it into your iPhone and you’ll never be in the red again. Your iPhone battery will send battery life into your JUUL so that you don’t have to let your handy sidekick die! Buy JUUL Australia.

JUUL USB charger: Take your JUUL USB charging dock everywhere you take your JUUL and you’ll never be in the red again with this spare charger. This magnetic JUUL charger is completely compatible with any USB port and is small enough to fit in your pocket.

GEM portable charger: The GEM portable power bank is designed to charge your JUUL while you’re on the go.

Buy JUUL Australia