FAQ

How long does shipping take?

Shipping times are approximately 3-7 business day. Shipping times are approximate guidelines only and delays are possible. 

What if I need to change my shipping address?

If your order has not yet shipped (you have not received your shipment notification), you can contact us with your updated shipping address and we will make amendments. If your order has already shipped we are unable to change your shipping address.

How can I track my order?

Tracking updates will be emailed to you automatically once there is a tracking update to show. This usually happens a few days after you get your shipment email. If your order qualified for economy shipping your shipment will be sent untracked.

Why is my tracking number still showing as pending?

Tracking numbers can show as pending for a few days once shipped and it can take a few days for tracking numbers to sync online.

Do you accept credit cards?

Yes, you can use your credit card through our PayPal checkout system even if you don’t have a PayPal account. 

I paid with bitcoin but my payment has not been recorded yet

Bitcoin payments will take some time before registering as successful because they require confirmations.

Bitcoin confirmations

A bitcoin transaction generally needs 3 confirmations from miners before it’s processed and the average time it takes to mine a block is 10 minutes. Consequently the average time for 3 confirmations is around 30 minutes but this is just an estimate.

Why did I not get an order confirmation email?

If your payment was successful and you did not get an order confirmation email from us please check your spam folder. 

How does Laybuy work?

With Laybuy you can get your purchase now and pay it in 6 automatic weekly payments on the day of your choice. Buy now and pay later with Laybuy.

What if I need to return my order?

Defective and or unopened products can be returned before 14 days for a full refund.

I changed my mind, can I get a refund?

If your order has not shipped yet just let us know and we will cancel it for you.

What is the benefit of a pod system compared to a traditional vaporizer?

JUUL Australia Wide Shipping

JUUL has been the pioneer in the vape pod mod and cigalike category. The JUUL Starter Kit is a sleek and stylish e-cigarette that keeps everything simple. Why is JUUL Americas most popular vaporiser? It’s slim and sleek, easy-to-use, has no buttons and requires zero maintenance. If Apple made a vaporiser it would look and work this. We also sell JUUL compatible pods.

JUUL is unlike any other e-cigarette or vaporizer

Using a JUUL is one of the closest vaping devices to satisfy analog cigarette users and perfect for individuals who have had found it difficult to completely transition to vaping. As well as being satisfying for both beginners and experienced vape users looking for a compact and convenient vape. With multiple payment options available we make it easier than ever to buy JUUL devices in Australia.

And a one year limited device warranty

  • Simple: Easy to use. No buttons or switches. Moreover just insert the pod to get started.
  • Clean: Experience freedom from ash and odor. No mess as well as no fuss.
  • Satisfying: Finally a device designed with smokers in mind, from form to technology to flavour.
Do you sell JUUL chargers?

Yes, in fact we currently offer 3 types of chargers:

JUUL iPhone charger

If you’re a JUUL user and you have an iPhone then you’re in luck because this charging cable will keep your JUUL fully charged on the go. When your JUUL battery starts running low on juice, just plug it into your iPhone and you’ll never be in the red again because your iPhone battery will send juice to your JUUL. As a result, you don’t have to let your handy sidekick die and you can vape all day! Buy JUUL Australia wide shipping.

JUUL USB charger

Take your JUUL USB charging dock everywhere you take your JUUL and you’ll never be in the red again with this spare charger. Furthermore this magnetic JUUL charger is completely compatible with any USB port and because of its small footprint, it will easily fit in your pocket for example even though you wont notice it’s there. Buy JUUL Australia wide shipping.

GEM portable charger

Another equally important charging option is the GEM portable power bank. This portable charger is designed to charge your JUUL while you’re on the go and because of its high battery capacity you will always be prepared. Buy JUUL Australia wide shipping.

Why is my JUUL not producing vapor?

If your device is not producing any vapour, try using a cotton swab dampened with a tiny bit of rubbing alcohol (squeezing off any excess first) to clean the gold plated contacts on both the pod and inside device where the pod is inserted.

This should restore the connection between the pod and the device if any moisture has got on them.

Why is my JUUL battery not holding a charge?

If your device is not holding a charge, try plugging the charger into a different power source. Make sure your JUUL charger is connected to an adequate source of power and that the device is making a connection to the magnetic USB charge dock, you should see a charging light come on to indicate an active charging session.

Why did my pod leak?

If your pod leaks, remove the pod and wipe off the liquid before inserting it back into the device. Leakage is common but shouldn’t continue to leak during regular use.

Keep these tips in mind to avoid leaking:

  • Puff gently – aggressive puffs can draw liquid into the mouthpiece
  • Relax your mouth when you puff – try not to bite or put pressure on the mouthpiece
  • Without squeezing, place your fingers on the outer edges of the mouthpiece and click into place